October 1, 2019

Preferred Communication Method for Texting-Based Messaging Customer Service According to US Internet Users, Aug 2019 (% of respondents)

Description

Internet users were asked their preferred communication method for texting-based messaging customer service. Responses include interacting with a human, interacting with an AI-based system and couldn't tell the difference.
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Chart Title

Preferred Communication Method for Texting-Based Messaging Customer Service According to US Internet Users, Aug 2019 (% of respondents)

Publication Date

October 1, 2019

Sources

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