Factors that Contribute to a Positive Digital Return Experience for Digital Buyers Worldwide, Jan 2019 (% of respondents)
Digital buyers worldwide were asked what contributed to their positive returns experiences. Data includes free return shipping, a hassle free return policy, automatic refund to credit/ debit card, easy to print return label and easy to follow return procedure.
Data is from the August 2019 UPS report titled "Pulse of the Online Shopper." 17,000+ digital buyers worldwide ages 17+ were surveyed online during December 2018-January 2019 for the B2C portion of the study. All respondents had made at least two online orders that required delivery in the three months prior to the survey. Respondents identified their gender as male (52%) and female (48%) and their age as 17-24 (19%), 25-34 (26%), 35-44 (23%), 45-54 (16%), 55-64 (10%) and 65+ (6%).