May 28, 2019

Share of Customer Interactions via Select Channels at Companies Worldwide, March 2019 (% of respondents)

Description

Global decision makers that influence customer engagement/commerce strategy at their organization were asked the channels that customers interacted with the company in the past year and in the next two years. Channels include online/mobile chat, in-person, phone, social media, self-service, ... self-service portals, video/co-browse sessions, messaging in brand's mobile app, messaging apps, email and website.More
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Chart Title

Share of Customer Interactions via Select Channels at Companies Worldwide, March 2019 (% of respondents)

Publication Date

May 28, 2019

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