May 28, 2019

Share of Customer Interactions via Select Channels at Companies Worldwide, March 2019 (% of respondents)


Global decision makers that influence customer engagement/commerce strategy at their organization were asked the channels that customers interacted with the company in the past year and in the next two years. Channels include online/mobile chat, in-person, phone, social media, self-service, ... self-service portals, video/co-browse sessions, messaging in brand's mobile app, messaging apps, email and website.More