April 30, 2019

What Metrics Do Customer Service Professionals Worldwide Track? (% of respondents, Dec 2018)

Description

This report includes a survey of global customer service agents and decision-makers. Service organizations worldwide in December 2018 said they track the following metrics: customer satisfaction, employee experience, agent case volume, customer attrition, customer effort score, social promoter score ... and more.More
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What Metrics Do Customer Service Professionals Worldwide Track? (% of respondents, Dec 2018)

Publication Date

April 30, 2019

Sources

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Topics
Customer Experience
Worldwide