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April 25, 2019
Most Useful Automation/AI Technologies for Personalizing Customer Interactions, According to Customer Service Decision-Makers in North America and the UK, April 2019 (% of respondents)
Description
This chart shows that customer experience decision-makers in Canada, the UK and the US believe that the most useful automated technologies for personalizing customer interactions include: predictive chat, chatbots or virtual agents, machine learning or predictive routing.Chart Title
Most Useful Automation/AI Technologies for Personalizing Customer Interactions, According to Customer Service Decision-Makers in North America and the UK, April 2019 (% of respondents)Publication Date
April 25, 2019
Sources
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