How Do US Digital Banking Users Prefer to Address Issues with Their Banking Provider? May 2018 (% of respondents)
Data is from the July 2018 Humley report titled "Consumer Online Banking Trends 2018" as cited by the Financial Brand. 1,057 US digital banking users ages 18+ were surveyed in May 2018. All respondents had used their bank's website or mobile app to access their account or get information. Humley provides an AI-powered cognitive assistant platform.