May 24, 2018

Implementation of Select Omnichannel Commerce Capabilities According to Retailers in North America, April 2018 (% of respondents)

Methodology

Data is from the May 2018 BRP (Boston Retail Partners) "2018 Customer Experience/Unified Commerce Survey." Over 500 retailers in North America were surveyed online during March-April 2018. Respondents identified their category as convenience and fuel (3%), drug store/health and beauty (5%), general merchandise (8%), grocery, food and beverage (13%), QSR/restaurant (5%), specialty- hard goods (29%), specialty- soft goods (29%) and other (8%). Respondents identified their company's annual revenues as less than $100 million (10%), $100-$499 million (16%), $500-$999 million (13%), $1-$4.99 billion (32%), $5-$9.99 billion (8%) and $10 billion or more (21%). BRP is a retail management consulting firm. Incisiv provides consumer industry executives a platform to share and learn. Windstream Enterprise builds and manages network solutions.
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Chart Title

Implementation of Select Omnichannel Commerce Capabilities According to Retailers in North America, April 2018 (% of respondents)

Publication Date

May 24, 2018