Usage of Artificial Intelligence Chatbots According to Marketing Decision-Makers Worldwide, Dec 2017 (% of respondents)
Marketers worldwide were asked about their use of AI chatbots in 2018. This chart shows the respondents who are currently using and those who plan to think about chatbots in 2018.
Data is from the February 2018 Freedman International report titled "Global Marketing 2018: Marketing Trends with a Global Reach" in partnership with ClickZ. Over 500 marketing decision-makers worldwide were surveyed in December 2017. The majority of respondents are UK- or US-based and were surveyed about the current trends within the marketing industry. Freedman International is a ad and marketing campaign implementation solutions provider.