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March 11, 2025
Current and Future Use of AI Applications Within Calls According to US Contact Center Decision-Makers, Jan 2025 (% of respondents)
Methodology
Data is from the March 2025 ContactBabel report titled "The 2025 US Contact Center Decision-Makers' Guide" commissioned by CallMiner. 192 US contact center managers and directors were surveyed through a detailed structured questionnaire during October 2024-January 2025.Chart Title
Current and Future Use of AI Applications Within Calls According to US Contact Center Decision-Makers, Jan 2025 (% of respondents)Publication Date
March 11, 2025