Events & Resources
Events
Register for an upcoming webinar and track which industry events our analysts attend.
Learn More →Topics
See All Topics →Latest Articles
Explore our Research →Consumers want AI to speed up discovery
Article |
Jul 18, 2025
2025 retail predictions: Mid-year reality check
Article |
Jul 18, 2025
How AI could reshape the future of advertising agencies
Article |
Jul 18, 2025
How healthcare providers and marketers can reduce the risk of patient no-shows
Article |
Jul 18, 2025
Tariff costs will be lower than expected for Abbott and Johnson & Johnson
Article |
Jul 18, 2025
Menopause hormone therapies should drop black box warnings, FDA panel says
Article |
Jul 18, 2025
Criteo rolls out retail media auction tech, self-serve ad expansion
Article |
Jul 18, 2025
How consumer behavior is evolving for the holidays in 2025
Article |
Jul 18, 2025
Budgeting tools could be surprisingly strong Gen Z acquisition tactic
Article |
Jul 18, 2025
Amex earnings buoyed by wealthy cardholder spend, increased card fees
Article |
Jul 18, 2025
About
Our Methodology
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More →Already have a subscription?Sign In
Access All Charts and Data
Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
Access All Charts and Data
Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
October 30, 2024
Most Impactful Advanced Analytics vs. Generative AI Use Cases for Conversational AI and Digital Self-Service According to Enterprise Customer Experience Professionals Worldwide, Aug 2024 (% of respondents)
Note
Respondents were asked, "Which of the following advanced/predictive analytics or genAI use cases will deliver the most impactful business outcomes for your conversational AI and digital self-service efforts by 2025?"Methodology
Data is from the October 2024 IDC report titled "The Intelligent CX Revolution: How AI is Changing the Game" sponsored by Sprinklr. 504 enterprise customer service and 506 enterprise marketing professionals worldwide were surveyed during August 2024.Chart Title
Most Impactful Advanced Analytics vs. Generative AI Use Cases for Conversational AI and Digital Self-Service According to Enterprise Customer Experience Professionals Worldwide, Aug 2024 (% of respondents)Publication Date
October 30, 2024
