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Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
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Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
June 15, 2022
Aspects of Poor Customer Experience According to US Adults, Feb 2022 (% of respondents)
Note
Respondents were asked "Please rank these aspects of poor customer experience from 1 – 5 (1 being most frustrating)."Methodology
Data is from the June 2022 Verint report titled "The 2022 State of Digital Customer Experience." 102 US B2B customer experience professionals were surveyed online during February 7-March 3, 2022. Respondents were involved with customer service or customer experience at companies with at least 1,000 employees with a job role of manager, director, executive vice president, senior vice president, executive vice president or C-level executive. In addition 2,000 US adults ages 18-75 were surveyed online during February 14-25, 2022. Respondents were part of an online panel representative of the US general population.Chart Title
Aspects of Poor Customer Experience According to US Adults, Feb 2022 (% of respondents)Publication Date
June 15, 2022
