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March 25, 2021
Willingness to Share Data According To Banking Customers Worldwide, Nov 2020 (% of respondents)
Description
II Branded
Note
Respondents were asked, "As a customer, how willing (or open) are you to sharing your data to receive better and personalized services?"
Methodology
Data is from the March 2021 Capgemini report titled "World Retail Banking Report 2021" in collaboration with Efma. 8,500 banking customers from 24 countries were surveyed during October-November 2020. Additionally, 130 banking executives were surveyed across the Americas (27%), Europe (33%), and Asia-Pacific and Middle East (40%) during October-December 2020. 70% of the respondents were from banks with less than $50 billion in assets and 30% from banks with $50 billion or more in assets.