Events & Resources
Events
Register for an upcoming webinar and track which industry events our analysts attend.
Learn More →Topics
See All Topics →Latest Articles
Explore our Research →TV is a major driver of holiday gift inspiration
Article |
Aug 18, 2025
Pricing mismatches and execution missteps erode shoppers’ trust in grocers
Article |
Aug 17, 2025
The big answers: EMARKETER Daily quiz
Article |
Aug 15, 2025
Gen X leads global consumer spending in 2025
Article |
Aug 15, 2025
ChatGPT’s web traffic nearly tripled in a year
Article |
Aug 15, 2025
Streaming Upfront growth usurps primetime TV, and there’s no going back
Article |
Aug 15, 2025
Holiday shopping is entering a Gen Z, mobile, and AI era
Article |
Aug 15, 2025
Banks are fighting a stablecoin loophole they say gives competitors an unfair advantage
Article |
Aug 15, 2025
Retail promotions buoyed July sales, but inflation worries are rising
Article |
Aug 15, 2025
How agentic AI can help banks prevent financial crime
Article |
Aug 15, 2025
About
Our Methodology
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More →Already have a subscription?Sign In
Access All Charts and Data
Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
Access All Charts and Data
Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
September 10, 2019
Have Digital Buyers Worldwide* Purchased Something to Replace Items They Returned from a Digital Purchase? (% of respondents, Summer 2019)
Description
This survey question asked online shoppers whether they make exchanges to replace the items they bought online. Respondents also provided why they replaced their items at other retailers.Methodology
Data is from the September 2019 Narvar report titled "The State of Online Returns in 2019." 3,519 digital buyers ages 19-65 in Australia (n=506), France (n=500), Germany (n=503), the UK (n=1,009) and the US (n=1,001) were surveyed online during the summer of 2019. Each buyer made at least one return from an online purchase in the past year. Narvar is a shipping and delivery solutions platform for retailers.Chart Title
Have Digital Buyers Worldwide* Purchased Something to Replace Items They Returned from a Digital Purchase? (% of respondents, Summer 2019)Publication Date
September 10, 2019