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June 13, 2019
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents)
Description
Customer service professionals worldwide were asked which are the top 3 customer service channels in 2020. Responses include email, telephone, chatbots/virtual assistants, Facebook, WhatsApp, FAQ/self-help pages, Twitter, Reddit and other.Featured In
Global Messaging Apps 2019Chart Title
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents)Publication Date
June 13, 2019
Sources
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