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October 23, 2018

Do US Female Internet Users* Make Purchases Based Solely on Customer Service Reputation? (% of respondents, Aug 2018)

Methodology

Data is from the October 2018 Genesys report titled "What do consumers really think about customer service?" 1,000 US internet users ages 18+ were surveyed online during August 13-28, 2018. 65% of respondents were female and 35% were male. 40% of the respondents were ages 55+. Genesys is an omnichannel customer experience company.

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Customer Service Can Make or Break a Company's Reputation

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Chart Title

Do US Female Internet Users* Make Purchases Based Solely on Customer Service Reputation? (% of respondents, Aug 2018)

Publication Date

October 23, 2018

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Customer Service Can Make or Break a Company's Reputation

Topics

Customer Experience Females United States

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