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Which Social Media Platforms Do US SMBs Use? (% of respondents, Jan 2019) CHART PRO
What Is the Best Metric for Valuing Ads Across Media for US Agencies and Marketers? (% of respondents, May 2019) CHART PRO
What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019) CHART
What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019) CHART PRO
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents) CHART PRO
The Brand-Agency Relationship: Streamlining with In-House Teams and Flexible Engagement Models REPORT PRO
Customer Experience 2019 (Part 2)—Personalization and Data-Driven Experiences: The Building Blocks of a Better Customer Experience (A 4-Part Series) REPORT PRO
How Advertisers Are Navigating Changing Auction Dynamics INTERVIEW PRO
How GroupM Utilizes Supply Path Optimization INTERVIEW PRO
How Brands Streamline Their Agency Partnerships ARTICLE
Strategies for Thriving in the “Age of Amazon” | Sponsored Content ARTICLE