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What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019) CHART PRO
What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019) CHART PRO
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents) CHART PRO
Which 3 Technology Trends Will Offer the Biggest Opportunity to the Customer Service Department of Businesses Worldwide by 2020? (% of respondents, by region) CHART PRO
Top 3 KPIs Tracked by US Direct-to-Consumer Brands for TV Ads, Jan 1, 2018-March 31, 2019 CHART PRO
The Brand-Agency Relationship: Streamlining with In-House Teams and Flexible Engagement Models REPORT PRO
Customer Experience 2019 (Part 2)—Personalization and Data-Driven Experiences: The Building Blocks of a Better Customer Experience (A 4-Part Series) REPORT PRO
How Advertisers Are Navigating Changing Auction Dynamics INTERVIEW PRO
How GroupM Utilizes Supply Path Optimization INTERVIEW PRO
Strategies for Thriving in the “Age of Amazon” | Sponsored Content ARTICLE
Verizon, Chobani and Trunk Club Execs on the Challenges and Successes of Operating In-House Agencies ARTICLE