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(trillions, % change and % of total retail sales)
Estimates are based on the analysis of data from other research firms and government agencies, historical trends, reported and estimated revenues from major online retailers, consumer online buying trends, and macro-level economic conditions.
Call Center Fraud Rates Worldwide, by Industry, 2014 & 2016
Personal Luxury Goods Industry Sales Share Worldwide, by Location/Channel, 2016* & 2025 (% of total)
Most Important Initiative for Digital Retail Businesses in Q1 2017 According to Ecommerce Professionals Worldwide (% of respondents)
Change in Select Digital Retail Benchmarks in Q1 2017* According to Ecommerce Professionals Worldwide (% of respondents)
Digital Shopping Activities Conducted by Internet Users Worldwide*, by Age, Fall 2016 (% of respondents in each group)
Customer Experience 2017: The Journey Toward Customer-Centricity Continues
Global Mobile Payments StatPack: Accessibility, Adoption and Usage Trends
Microsoft’s Four Pillars of Digital Transformation
How Citi Global Cards Leverages User Research to Improve Digital Experiences
Hilton Embraces a 'Millennial Mindset' to Meet Customer Expectations
What Lyft's Funding, and Uber's Struggles, Mean for the Sharing Economy