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(trillions, % change and % of total retail sales)
Estimates are based on the analysis of data from other research firms and government agencies, historical trends, reported and estimated revenues from major online retailers, consumer online buying trends, and macro-level economic conditions.
Top 10 Retailers Worldwide, Ranked by Increase in Retail Sales, 2016 (billions of £ and % change vs. prior year)
Primary Way in Which Marketers Worldwide Define Customer Experience, Aug 2017 (% of respondents)
Primary Capability Their Company Lacks that Would Improve the Delivery of a Seamless Customer Experience* According to Marketers Worldwide, Aug 2017 (% of respondents)
Ability of Their Company to Deliver Great Customer Experiences* According to Marketers Worldwide, Aug 2017 (% of respondents)
Ways in Which Internet Users Worldwide Plan to Spend Their Spare Cash, Q4 2016 & Q2 2017 (% of respondents)
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