Preferred Communication Channel for Select Customer Service Inquiries/Issues According to US Internet Users, May 2016 (% of respondents) - eMarketer

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Preferred Communication Channel for Select Customer Service Inquiries/Issues According to US Internet Users, May 2016 (% of respondents)

Preferred Communication Channel for Select Customer Service Inquiries/Issues According to US Internet Users, May 2016 (% of respondents)

Chart Profile

  • Measurement:

    (% of respondents)

  • Data Covered:

  • Source:

    The Northridge Group (NRG)

  • Methodology:

    Data is from the August 2016 The Northridge Group (NRG) report titled "State of Customer Service Experience 2016." More than 1,000 US internet users ages 18+ were surveyed online during April 25-May 1, 2016 about their expectations and experiences with omnichannel customer service issues, inquiries and responses over the past year. The Northridge Group is a management consulting firm specializing in customer experience solutions.

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