Plans & Pricing
Does My Company Subscribe?
(% of respondents)
The Northridge Group (NRG)
Data is from the August 2016 The Northridge Group (NRG) report titled "State of Customer Service Experience 2016." More than 1,000 US internet users ages 18+ were surveyed online during April 25-May 1, 2016 about their expectations and experiences with omnichannel customer service issues, inquiries and responses over the past year. The Northridge Group is a management consulting firm specializing in customer experience solutions.
How Do US Millennials Prefer to Shop? (% of respondents, 2017 & 2019)
Do US Millennials Shop with Smart Speakers? (% of respondents, Jan 2019)
Channel/Location Where US Millennial Internet Users Make the Majority of Their Purchases, by Gender, Jan 2019 (% of respondents in each group)
How Often Do US Amazon Prime vs. Non-Prime Members Buy Products Online? (% of respondents, Feb 2019)
Where Do US Amazon Buyers Start Their Search for New Products? (% of respondents, Feb 2019)
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