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Explore our Research →College sports sponsorship reaches 2 in 5 fans at the shelf, but the other half aren't buying it
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Gap and Stanley shows how to turn creators into commerce engines
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Sports betting data gives marketers an edge in connecting with fans
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Amazon’s Globalstar acquisition could help extend ad reach beyond coverage gaps
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70% of Australian minors still use social media three months after nationwide ban
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Linear TV powers brand recall across channels—even as streaming fragments audiences
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FAQ on GEO and AEO: Where AI search and SEO overlap in 2026
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Americans are more concerned about healthcare costs than the overall economy
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Gen Z is most likely to hide AI health use from doctors
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Learn More →US Retail Ecommerce Returns 2025
The Tide of Online Returns Is Rising
About This Report
Online returns growth will outpace overall ecommerce growth through 2028, driving retailers to update their strategies and solutions to manage costs.
Ecommerce returns continue to pose a major challenge to retailer profitability as more sales move online and returns abuse and fraud continue to rise.
This deck will:
- Share insights on our latest forecasts for US retail and ecommerce returns.
- Highlight the returns habits and preferences of online shoppers.
- Examine retailer priorities, industry trends, and solutions for managing returns.
authors
Sky Canaves
Contributors
- Suzy Davidkhanian
- VP, Content
- Blake Droesch
- Jasmin Ellis
- Forecasting Analyst
- Na Li
- Director, Primary Research
- Wendy Malloy
- Director, Reports Editor
- Emma Noyes
- Graphic Designer, Data Visualization
- Jennifer Pearson
- VP, Research
- Naomi Rebuelta
- Copy Editor
- Amy Rotondo
- Director, US Research
- Matt Torpey
- Senior Chart Editor
- Emman Velasco
- Chart Editor
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