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EMARKETER

Small-Business Payment Disruptors 2023

How All-in-One Solutions Can Combat Small Businesses’ Economic Woes

Report by Jaime Toplin  |  Apr 27, 2023
Download
Report
The One-Pager
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Table of Contents
Executive Summary
Economic uncertainty is changing SMB priorities—and throwing trillions of dollars of payment value up for grabs.
Providers must invest in all-in-one solutions that are both broad and customizable.
Three core groups of PSPs are competing to serve SMBs—and there’s room for more.
All-in-one solution innovation will focus on payments, cash flow access and management, verticalization, and marketing support in 2023.
Payment product innovation should focus on streamlining the checkout experience.
Cash flow management tools are more important than ever as SMBs grapple with the economy.
Solutions that improve access to capital and better financing can resolve SMBs’ cash flow crisis.
A comprehensive suite of plug and play, customizable solutions will satisfy the widest breadth of SMBs.
Integrated marketing support will be a PSP innovation frontier in 2023.
Once providers have built out their all-in-one solutions, they must ease SMBs’ access to them.
Insider Intelligence Interviews
Sources
Media Gallery
About This Report
Payment service providers competing to serve small and medium-sized businesses have a new opportunity to win them over with cutting-edge payment, cash flow, capital, and marketing tools.
Topics
Financial Services
Payments
Retail Ecommerce Sales
United States
Table of Contents
Executive Summary
Economic uncertainty is changing SMB priorities—and throwing trillions of dollars of payment value up for grabs.
Providers must invest in all-in-one solutions that are both broad and customizable.
Three core groups of PSPs are competing to serve SMBs—and there’s room for more.
All-in-one solution innovation will focus on payments, cash flow access and management, verticalization, and marketing support in 2023.
Payment product innovation should focus on streamlining the checkout experience.
Cash flow management tools are more important than ever as SMBs grapple with the economy.
Solutions that improve access to capital and better financing can resolve SMBs’ cash flow crisis.
A comprehensive suite of plug and play, customizable solutions will satisfy the widest breadth of SMBs.
Integrated marketing support will be a PSP innovation frontier in 2023.
Once providers have built out their all-in-one solutions, they must ease SMBs’ access to them.
Insider Intelligence Interviews
Sources
Media Gallery

Executive Summary

Economic uncertainty has slashed small and medium-sized business (SMB) satisfaction with their payment service providers (PSPs). This is intensifying competition between acquirers and processors, banks, fintechs, and the vendors that serve them. Providers must enhance and simplify access to cutting-edge solutions that solve key pain points—or risk losing share.

Key Question: How can PSPs attract and retain SMB clients amid disruption in 2023?

Leading Expectations of Their Payment Services Providers According to SMBs Worldwide, 2022 (% of respondents)
E-Mail ChartDownload

KEY STAT: SMB expectations of their PSPs are ramping up as they demand new services—especially centralized account management (61%), new payment methods (59%), and optimization (57%).

Download
Report
The One-Pager
Share
Table of Contents
Executive Summary
Economic uncertainty is changing SMB priorities—and throwing trillions of dollars of payment value up for grabs.
Providers must invest in all-in-one solutions that are both broad and customizable.
Three core groups of PSPs are competing to serve SMBs—and there’s room for more.
All-in-one solution innovation will focus on payments, cash flow access and management, verticalization, and marketing support in 2023.
Payment product innovation should focus on streamlining the checkout experience.
Cash flow management tools are more important than ever as SMBs grapple with the economy.
Solutions that improve access to capital and better financing can resolve SMBs’ cash flow crisis.
A comprehensive suite of plug and play, customizable solutions will satisfy the widest breadth of SMBs.
Integrated marketing support will be a PSP innovation frontier in 2023.
Once providers have built out their all-in-one solutions, they must ease SMBs’ access to them.
Insider Intelligence Interviews
Sources
Media Gallery
About This Report
Payment service providers competing to serve small and medium-sized businesses have a new opportunity to win them over with cutting-edge payment, cash flow, capital, and marketing tools.
Topics
Financial Services
Payments
Retail Ecommerce Sales
United States
Table of Contents
Executive Summary
Economic uncertainty is changing SMB priorities—and throwing trillions of dollars of payment value up for grabs.
Providers must invest in all-in-one solutions that are both broad and customizable.
Three core groups of PSPs are competing to serve SMBs—and there’s room for more.
All-in-one solution innovation will focus on payments, cash flow access and management, verticalization, and marketing support in 2023.
Payment product innovation should focus on streamlining the checkout experience.
Cash flow management tools are more important than ever as SMBs grapple with the economy.
Solutions that improve access to capital and better financing can resolve SMBs’ cash flow crisis.
A comprehensive suite of plug and play, customizable solutions will satisfy the widest breadth of SMBs.
Integrated marketing support will be a PSP innovation frontier in 2023.
Once providers have built out their all-in-one solutions, they must ease SMBs’ access to them.
Insider Intelligence Interviews
Sources
Media Gallery

authors

Jaime Toplin

Contributors

Eleni Digalaki
Principal Analyst
David Morris
Principal Analyst
Melissa Rosenberg
Senior Researcher
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Small-Business Payment Disruptors 2023