The news: At its Connections event in Chicago, Salesforce rolled out several agentic marketing tools that are designed to help build pipelines, create content, and run campaigns in collaboration with AI.
The goal, said CMO Patrick Stokes, is speed. While marketers have plenty of ideas, they lack the ability to act on them quickly. The new tools are designed to help them test, learn, and iterate faster by turning those ideas into campaigns.
The details: Salesforce’s new tools aim to offload time-consuming, operational tasks to AI agents so marketers can focus on strategy and creativity.
The offerings include:
Later this month it will also roll out Headless 360/Slack-based campaign management tools that let marketers create and manage campaigns conversationally within platforms like Slack.
All of these agents operate on a shared data layer that allows them to coordinate across marketing, sales, service, and commerce in a unified customer context.
Implications for marketers: While most marketing organizations are still early in their AI journey—only 49% have used AI for campaign planning, per CMO Council and WongDoody—Salesforce’s pitch is that these tools can unlock creativity by taking friction out of execution. Throughout the Connections event—from the keynote to breakout sessions—the company emphasized that these agents are partners, not replacements.
That shift makes execution less of a constraint and puts more weight on the ideas themselves. As a result, marketers’ key point of differentiation will come from the quality of their ideas, not their ability to launch them. Those who can use these tools to test faster, learn quicker, and continuously refine campaigns—while still bringing the human ingenuity needed to break through the noise—will stand out.
You've read 0 of 2 free articles this month.
685 Third Avenue21st FloorNew York, NY 100171-800-405-0844
1-800-405-0844[email protected]