The news: Limited-time offers (LTOs) are one of the few levers that continue to drive cautious consumers to spend, which helps explain why Krispy Kreme, Dunkin’, and Starbucks are already promoting fall lineups, including pumpkin spice lattes, during the dog days of summer.
Zooming in: At a time when restaurant discounts and promotions aren’t delivering the lift they once did, limited-time offers remain an effective way to give cautious consumers a reason to visit. Chains like Krispy Kreme and Dunkin’ are betting that the enduring popularity of pumpkin spice and other seasonal flavors will translate into incremental traffic and sales.
Meanwhile, Starbucks is repeating its strategy from last year by waiting until late August—still early for a fall-themed drink—and using the lead-up to build anticipation. The goal is to turn the return of the PSL into an event that encourages more frequent visits.
Implications for marketers: LTOs continue to be effective sales drivers, and few have the built-in appeal of seasonal favorites like pumpkin spice.
Brands have an opportunity to turn that initial product excitement into an ongoing relationship. Marketers can build anticipation to make a launch feel like an event, then use bundles, cross-selling, and loyalty offers to encourage customers who come in for a PSL or seasonal doughnut to explore the broader menu and keep coming back after the seasonal novelty fades.
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