Podcast: The Customer Experience Isn’t Always Right

Podcast: The Customer Experience Isn’t Always Right

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eMarketer principal analyst Nicole Perrin shares her latest findings on the customer experience, focusing on messaging frequency, loyalty marketing and what to do about those crumbling cookies.

"Behind the Numbers" is sponsored by Salesforce. Listen in.

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Subscribe to the "Behind the Numbers" podcast on SoundCloud, Apple Podcasts, Spotify or Stitcher.

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