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EMARKETER

Microsoft’s 1,800-model AI agent ecosystem challenges Salesforce, Zendesk, and OpenAI

Article by Gadjo Sevilla  |  Nov 20, 2024
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Microsoft’s 1,800-model AI agent ecosystem challenges Salesforce, Zendesk, and OpenAI
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Artificial Intelligence (AI)
Business Strategies & Trends
Customer Experience
United States

The news: Microsoft’s Azure AI Foundry catalog now supports over 1,800 AI agents and integrates no-code and low-code capabilities via Microsoft 365 Copilot. 

Offering customers the flexibility to choose between ready-made agents or create new ones helps the company address business demands for secure, scalable, and tailored AI solutions.

Microsoft’s AI agents are competing with the likes of Salesforce, OpenAI, Zendesk, and Artisan. It’s the latest example of how AI solutions are being positioned for specific use cases.

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