The trend: CIO Dive’s recent article illustrates how LLoyds, NatWest, and Truist are using AI to reimagine major processes—focusing on efficiency and the customer experience. Here’s what the article highlighted:
Lloyds Banking Group: The UK’s third biggest bank is moving beyond individual use cases.
- Rohit Dhawan, director of AI and advanced analytics, emphasizes a shift from merely optimizing processes with AI to entirely rethinking them.