Citi uses savings incentives to keep affluent customers from switching

The news: Citi’s Premium Boost will give clients in its Priority, Citigold, and Citigold Private Client tiers higher savings rates when they meet monthly banking or investing requirements, per a press release. 

Citi did not disclose the boosted APYs or how much higher they will be than its standard rates. 

Starting October 26, new clients automatically enroll when they open a Citi Savings and Regular Checking account, but current clients must opt in.

Tiers are based on balance and direct deposit thresholds. 

  • Citi Priority clients get additional fee waivers and higher transaction limits. 
  • Citigold clients get travel and lifestyle benefits, plus access to wealth management through Citi Personal Wealth Management. 
  • Citigold Private Client customers get fee-free services on top of the same travel, lifestyle, and wealth management access, per Citi. 

Why this matters: Banks are fighting to keep deposits from migrating to higher-yield alternatives. 

Nine in 10 high-yield savings account owners say they would recommend those accounts to a friend, and 79% wish they had opened one sooner, per Openbank. That advocacy makes it easier for competitors with higher APYs to pull deposits from incumbents like Citi. But it will be difficult for Citi to quantify the potential rewards in marketing materials if the boosted rates aren’t transparent and easy to find.

Implications for banks: Premium Boost signals a shift in how incumbents plan to defend deposits against fintechs that have better rates. Rather than matching APYs across the board, Citi ties rates to behaviors that could deepen the relationship, like direct deposits and investment balances. That raises clients’ switching costs and gives Citi more visibility into their finances.

The approach carries tradeoffs. 

  • Requiring $5,000 in monthly direct deposits or a $25,000 investment balance adds friction that may frustrate clients used to simpler high-yield products elsewhere. 
  • But if customers feel they get more value by consolidating with Citi, Premium Boost could turn a deposit-retention tool into a broader relationship strategy.

This content is part of EMARKETER’s subscription Briefings, where we pair daily updates with data and analysis from forecasts and research reports. Our Briefings prepare you to start your day informed, to provide critical insights in an important meeting, and to understand the context of what’s happening in your industry. Non-clients can click here to get a demo of our full platform and coverage.

You've read 0 of 2 free articles this month.

Get more articles - create your free account today!