With half of consumers in Canada using mobile banking, banks need data-driven insights to ensure they’re meeting evolving customer needs. Our fourth annual study unlocks the innovative features Canadian banks must prioritize to outpace rivals. This deck will:​

• Uncover the features that 1,392 mobile banking users in Canada value the most.​
• Reveal how the seven largest Canadian financial institutions (FIs) by domestic assets compare in their support for emerging features.​
• Identify what features can set banks apart and best help them retain customers.​