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Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
Access All Charts and Data
Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
August 16, 2021
Banking Users Who Would Recommend Their Banks' Online and Mobile Banking Services, by Bank, June 2021 (% of respondents)
Note
Respondents were asked how likely they would be to recommend their provider's online and mobile banking services to friends and family.Methodology
Data is from an August 2021 Ipsos MORI study as cited in company blog. 17,059 banking customers in Great Britain were surveyed during July 2020-June 2021. Approximately 1,000 customers a year are surveyed across Great Britain for each provider; results are only published where at least 100 customers have provided an eligible score for that service in the survey period. Participating providers: Bank of Scotland, Barclays, Clydesdale Bank, first direct, Halifax, HSBC UK, Lloyds Bank, Metro Bank, Monzo, Nationwide, NatWest, Royal Bank of Scotland, Santander, Starling Bank, Tesco Bank, The Co-operative Bank, TSB, Virgin Money, and Yorkshire Bank.Chart Title
Banking Users Who Would Recommend Their Banks' Online and Mobile Banking Services, by Bank, June 2021 (% of respondents)Publication Date
August 16, 2021