June 30, 2020

Challenges to Delivering Efficient and Effective Customer Support at Their Company According to US Customer Service Professionals, June 2020 (% of respondents)

Chart Title

Challenges to Delivering Efficient and Effective Customer Support at Their Company According to US Customer Service Professionals, June 2020 (% of respondents)

Publication Date

June 30, 2020

Sources

Source information is only available to PRO subscribers.
Topics
Customer ExperienceUnited States

Related Charts & Analysis

Launching loyalty programs isn’t easy, but it has its rewards
Article
Launching loyalty programs isn’t easy, but it has its rewards
SMS Marketing 2021
Report
SMS Marketing 2021
The Weekly Listen: Work-from-anywhere, a unique Super Bowl, and Spotify gets emotional
Audio
The Weekly Listen: Work-from-anywhere, a unique Super Bowl, and Spotify gets emotional
The customer is always right: The reason why 60% of internet users hesitate when shopping online
Article
The customer is always right: The reason why 60% of internet users hesitate when shopping online
Do retailers have a firm understanding of their shoppers?
Article
Do retailers have a firm understanding of their shoppers?
What Insider Intelligence Analysts Expect in 2021: SMS marketing, parents, and customer experience ROI
Audio
What Insider Intelligence Analysts Expect in 2021: SMS marketing, parents, and customer experience ...
The Weekly Listen: WarnerMedia and movie theaters, Salesforce buys Slack, and Nielsen TV ratings
Audio
The Weekly Listen: WarnerMedia and movie theaters, Salesforce buys Slack, and Nielsen TV ratings
How brands can create a point of difference and really stand out
Video
How brands can create a point of difference and really stand out
Using Data to Drive a Customized Digital Journey | Sponsored Content
Article
Using Data to Drive a Customized Digital Journey | Sponsored Content
More than Just Deals: Singles' Day Is Introducing New Shopping Experiences in China
Article
More than Just Deals: Singles' Day Is Introducing New Shopping Experiences in China
A Dynamic Digital Strategy Is Key to a Successful Phone Launch | Sponsored Content
Article
A Dynamic Digital Strategy Is Key to a Successful Phone Launch | Sponsored Content
Uncertain Times, Certain Solutions for This Holiday Season | Sponsored Content
Article
Uncertain Times, Certain Solutions for This Holiday Season | Sponsored Content
Q&A: Uncommon Goods' Brian Hashemi Talks Social Media Investments and Customer Retention
Article
Q&A: Uncommon Goods' Brian Hashemi Talks Social Media Investments and Customer Retention
The Global Ecommerce Landscape: How the coronavirus pandemic is accelerating e-commerce maturation in 4 emerging markets — India, Indonesia, Mexico, and Nigeria
Report
The Global Ecommerce Landscape: How the coronavirus pandemic is accelerating e-commerce maturation ...
Unlocking the Total Customer Experience | Sponsored Content
Article
Unlocking the Total Customer Experience | Sponsored Content

Latest Reports

Political Content on Social Media 2021
Report
Political Content on Social Media 2021
The Livestreaming Landscape 2021
Report
The Livestreaming Landscape 2021
B2B Brand Strategy
Report
B2B Brand Strategy
US Holiday 2020 Review and Holiday 2021 Preview
Report
US Holiday 2020 Review and Holiday 2021 Preview
5G US Mobile Network Users Overview 2021
Report
5G US Mobile Network Users Overview 2021
SMS Marketing 2021
Report
SMS Marketing 2021
Ad Measurement and Revenue Attribution 2021
Report
Ad Measurement and Revenue Attribution 2021
Innovation Strategies at Small and Midsize FIs
Report
Innovation Strategies at Small and Midsize FIs
US Time Spent with Media 2021 Update
Report
US Time Spent with Media 2021 Update
Social Commerce 2021
Report
Social Commerce 2021
Gen X amid the Pandemic
Report
Gen X amid the Pandemic
Insurance Technology Spend Forecast
Report
Insurance Technology Spend Forecast
To Meme or Not to Meme?
Report
To Meme or Not to Meme?
UK Programmatic Digital Display Advertising Outlook 2021
Report
UK Programmatic Digital Display Advertising Outlook 2021
Canada Digital Outlook 2021
Report
Canada Digital Outlook 2021

Popular on Insider Intelligence

Political Content on Social Media 2021
Report
Political Content on Social Media 2021
B2B Brand Strategy
Report
B2B Brand Strategy
Inside walled gardens: The long-standing challenge of ad measurement and attribution
Article
Inside walled gardens: The long-standing challenge of ad measurement and attribution
Ford moves EVs closer to widespread adoption with European commitment
Article
Ford moves EVs closer to widespread adoption with European commitment
3 best practices for implementing AI in insurance
Article
3 best practices for implementing AI in insurance
European trading apps go on crypto hiring spree
Article
European trading apps go on crypto hiring spree
Chinese fintech giant Ant’s fall leaves gap for high-interest lenders
Article
Chinese fintech giant Ant’s fall leaves gap for high-interest lenders
3 best practices for small and midsize FIs looking to catch the digital innovation wave
Article
3 best practices for small and midsize FIs looking to catch the digital innovation wave
Symple Loans secures funds as Australia shows path to P2P lending success
Article
Symple Loans secures funds as Australia shows path to P2P lending success
China insurtech Waterdrop to pick US over home country for public listing
Article
China insurtech Waterdrop to pick US over home country for public listing
UK financial incumbent picks Raisin to power savings marketplace and boost fintech offering
Article
UK financial incumbent picks Raisin to power savings marketplace and boost fintech offering
Insurtech raises $2.9 million for Europe-wide open insurance move
Article
Insurtech raises $2.9 million for Europe-wide open insurance move
Goldman Sachs’ Marcus makes robo-advisor plea to everyday investors
Article
Goldman Sachs’ Marcus makes robo-advisor plea to everyday investors
Revolut’s additional fees for Ireland customers make its free offering less attractive
Article
Revolut’s additional fees for Ireland customers make its free offering less attractive
Robinhood to add crypto transfer feature to continue riding the Reddit wave
Article
Robinhood to add crypto transfer feature to continue riding the Reddit wave

Latest Forecasts

Digital Audio Listeners, US
Forecasts
Digital Audio Listeners, US
Spotify, US
Forecasts
Spotify, US
Pandora, US
Forecasts
Pandora, US
Paid Digital Audio Subscribers, US
Forecasts
Paid Digital Audio Subscribers, US
Apple, US
Forecasts
Apple, US
Podcasts, US
Forecasts
Podcasts, US
Top 10 US Retail Ecommerce Sales, by Company
Forecasts
Top 10 US Retail Ecommerce Sales, by Company
Walmart, US
Forecasts
Walmart, US
US Retail Ecommerce Sales, by Product Category
Forecasts
US Retail Ecommerce Sales, by Product Category
US Retail Sales, by Product Category
Forecasts
US Retail Sales, by Product Category
Retail & Ecommerce Sales, US
Forecasts
Retail & Ecommerce Sales, US
Retail Mcommerce Sales, US
Forecasts
Retail Mcommerce Sales, US
Amazon, US
Forecasts
Amazon, US
eBay, US
Forecasts
eBay, US
Digital Grocery Buyers, US
Forecasts
Digital Grocery Buyers, US

"Behind the Numbers" Podcast

Brand Mentality™ and the future-forward marketing revolution
Audio
Brand Mentality™ and the future-forward marketing revolution
The Ad Platform: Why interoperability is the future of identity
Audio
The Ad Platform: Why interoperability is the future of identity
Drivers of Google's ad business, YouTube shifting to CTV, and digital ad tolerance
Audio
Drivers of Google's ad business, YouTube shifting to CTV, and digital ad tolerance
Around the World with … Cross-Border Ecommerce: Barriers, leading markets, and marketplaces
Audio
Around the World with … Cross-Border Ecommerce: Barriers, leading markets, and marketplaces
The Weekly Listen: Did the Super Bowl deliver, are podcasts and social media blurring together, and will shopping malls make a comeback?
Audio
The Weekly Listen: Did the Super Bowl deliver, are podcasts and social media blurring together, and ...
Twitter without Trump, Biden's TikTok position, and Shopify's 'Shop Pay' on Facebook
Audio
Twitter without Trump, Biden's TikTok position, and Shopify's 'Shop Pay' on Facebook
The Ad Platform: What TV measurement still needs
Audio
The Ad Platform: What TV measurement still needs
Snapchat surprises and alternative social media platforms challenging the giants
Audio
Snapchat surprises and alternative social media platforms challenging the giants
The Weekly Listen: A reimagined workplace, digital transformation at The New York Times, and podcasts tap into consumers
Audio
The Weekly Listen: A reimagined workplace, digital transformation at The New York Times, and ...
Behind 'Behind the Numbers': How our podcast got started
Audio
Behind 'Behind the Numbers': How our podcast got started
The Ad Platform: Marketers' Biggest Measurement Challenges
Audio
The Ad Platform: Marketers' Biggest Measurement Challenges
Bezos steps down as Amazon CEO on high note, Walmart and The Trade Desk, and the future of click and collect
Audio
Bezos steps down as Amazon CEO on high note, Walmart and The Trade Desk, and the future of click and ...
Facebook keeps delivering, a study on the ad boycott, and the key to Instagram success
Audio
Facebook keeps delivering, a study on the ad boycott, and the key to Instagram success
The Weekly Listen: Work-from-anywhere, a unique Super Bowl, and Spotify gets emotional
Audio
The Weekly Listen: Work-from-anywhere, a unique Super Bowl, and Spotify gets emotional
Apple asserts itself, Google's mobile redesign, and how app privacy labels will influence people
Audio
Apple asserts itself, Google's mobile redesign, and how app privacy labels will influence people