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October 1, 2019
Channel US Internet Users Prefer Most When Dealing with a Stressful Customer Service Situation*, Aug 2019 (% of respondents)
Description
Internet users were asked for their preferred customer service channel when dealing with stressful customer service issues. The preferred communication channels include phone/voice, chat/direct messaging, email, text, social media and video.Chart Title
Channel US Internet Users Prefer Most When Dealing with a Stressful Customer Service Situation*, Aug 2019 (% of respondents)Publication Date
October 1, 2019
Sources
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