October 1, 2019

Channel US Internet Users Prefer Most When Dealing with a Stressful Customer Service Situation*, Aug 2019 (% of respondents)

Description

Internet users were asked for their preferred customer service channel when dealing with stressful customer service issues. The preferred communication channels include phone/voice, chat/direct messaging, email, text, social media and video.
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Chart Title

Channel US Internet Users Prefer Most When Dealing with a Stressful Customer Service Situation*, Aug 2019 (% of respondents)

Publication Date

October 1, 2019

Sources

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