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June 24, 2019
How Are Companies Worldwide Using AI in Their Contact Centers? (% of respondents, Spring 2019)
Description
A global survey asked IT & business professionals how their companies are making use of AI within their contact centers. Responses include improving customer self-service, resolving customer issues faster, predicting customer needs/behavior, automating responses, helping with website navigation, ... using chatbots, etc.Chart Title
How Are Companies Worldwide Using AI in Their Contact Centers? (% of respondents, Spring 2019)Publication Date
June 24, 2019
Sources
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