June 24, 2019

How Are Companies Worldwide Using AI in Their Contact Centers? (% of respondents, Spring 2019)

Description

A global survey asked IT & business professionals how their companies are making use of AI within their contact centers. Responses include improving customer self-service, resolving customer issues faster, predicting customer needs/behavior, automating responses, helping with website navigation, ... using chatbots, etc.More
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Chart Title

How Are Companies Worldwide Using AI in Their Contact Centers? (% of respondents, Spring 2019)

Publication Date

June 24, 2019

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