June 12, 2019

Which Channels Do Customers* Worldwide Prefer When Communicating with Companies? (% of respondents, by generation, April 2019 )

Description

Consumers and business buyers worldwide were asked which channels they like to use when interacting with companies. Some of the communication channels included were email, in-person, phone, online chat, mobile app and online portals.
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Chart Title

Which Channels Do Customers* Worldwide Prefer When Communicating with Companies? (% of respondents, by generation, April 2019 )

Publication Date

June 12, 2019

Sources

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