Target bets on its stores to give it a customer experience advantage

The news: Target is updating its store dress code and investing in associate training as part of a broader push to sharpen the in-store experience.

  • New “Team Colors” guidelines require associates to wear a sleeved red top or vest, blue denim or khaki bottoms, and minimal non-Target logos.
  • To help associates meet that standard, Target is giving current team members and new hires a free red shirt and a one-time coupon for 50% off owned-brand denim.
  • It also launched a design-forward collection of employee apparel from creative director at large Isaac Mizrahi that associates can purchase.

Zooming out: Target’s stores can differentiate the company from online retailers like Amazon—but only if shoppers enjoy visiting them.

  • Target has invested hundreds of millions of dollars this year in additional payroll and is testing higher staffing levels in categories like food and beverage, apparel, and Target Beauty Studio to ensure associates are available to help guests while also keeping shelves stocked and stores clean.
  • Making associates more recognizable is a small change that can help shoppers find assistance when they need it.
  • Improved training focuses on basic but important interactions, from welcoming guests and offering assistance to helping store leaders reinforce expectations through coaching, recognition, and follow-up.

There are signs that the efforts are producing some results. Guest satisfaction metrics reached three-year highs in Q1 2026. Target’s net sales also rose 5.3% YoY to $26.54 billion in Q2, with comparable sales growing for a second straight quarter.

Implications for Target: Target can’t outpace Amazon on delivery speed and selection, nor can it compete with Walmart on low prices. But its stores give it another way to stand out. Nearly 6 in 10 US health and personal care buyers (59.4%) first discovered a new product they purchased in a physical store, well ahead of shopping websites or apps (34.1%), per our July 2026 survey. That underscores the opportunity for Target to use compelling merchandising, hands-on service, and an enjoyable shopping environment to turn its stores into discovery engines.

That’s why the basic store execution matters. More staff, better training, and even making employees easier to spot can eliminate some of the frustrations that undermine the experience. After all, stores can only drive discovery if shoppers enjoy spending time in them.

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