Events & Resources

Learning Center
Read through guides, explore resource hubs, and sample our coverage.
Learn More
Events
Register for an upcoming webinar and track which industry events our analysts attend.
Learn More
Podcasts
Listen to our podcast, Behind the Numbers for the latest news and insights.
Learn More

About

Our Story
Learn more about our mission and how EMARKETER came to be.
Learn More
Our Clients
Key decision-makers share why they find EMARKETER so critical.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Our Methodology
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Newsroom
See our latest press releases, news articles or download our press kit.
Learn More
Contact Us
Speak to a member of our team to learn more about EMARKETER.
Contact Us

Amazon Shoppers Concerned About Counterfeits

More than half say they’re at least somewhat worried

Amazon has dealt with sales of counterfeit goods on its site for some time, and despite its efforts to thwart third-party knockoffs, some consumers remain cautious.

In a February 2018 survey conducted by Survata for CPC Strategy, nearly six in 10 US Amazon buyers who had made a purchase on the site in the past six months said they're somewhat concerned about counterfeit products on Amazon, though they haven't had a problem yet. 

Meanwhile, a smaller but still significant share of respondents (14.4%) said they were very concerned about this issue. 

And brands have not only taken notice of Amazon's counterfeit problem, but they've taken action as well. Birkenstock, for example, made headlines in 2016 when it removed its popular sandals from Amazon and ended third-party authorization needed to sell its shoes on the marketplace. 

Still, consumers continue to unwillingly purchase counterfeit goods. According to a November 2017 Vitreous World survey for MarkMonitor, 31% of internet users worldwide have unintentionally bought a knockoff online, an increase of 23% from 2016. And it hasn’t just happened once. Some 34% said they were tricked two to three times, and another 5% said they unwillingly bought a counterfeit item more than five times.

Marketplaces are the leading channel where counterfeit goods are likely to be purchased, according to the Vitreous World/MarkMonitor study. More than four in 10 respondents had unknowingly bought a fake good from an online marketplace.

In China, where a sizable portion of knockoffs are created, local online marketplaces have been proactive in reducing counterfeit goods on their platforms after being labeled by brands as complicit in the sale of fakes.

Alibaba, for one, has been aggressive in recent years to combat counterfeits on its site. Recent measures include using blockchain technology to track cross-border goods, including manufacturer information, through a partnership with logistics company Cainiao.

You've read 0 of 2 free articles this month.

Create an account for uninterrupted access to select articles.
Create a Free Account