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Humanoid robots could join Amazon’s delivery fleet

The news: Amazon is testing humanoid delivery robots, per The Information.

  • The robots are operating at a closed course the size of a coffee shop in the Big Tech giant’s San Francisco offices.
  • The humanoid robotics team is working on incorporating large language models (LLMs) from Chinese companies DeepSeek and Alibaba so the bots can contextualize real-world surroundings.

The robots could work in tandem with human drivers or as part of an autonomous fleet of delivery vehicles. Amazon already operates driverless Zoox robotaxis.

The bigger picture: Amazon already uses around 750,000 bots—including Agility’s Digit humanoids—in its fulfillment centers. Its focus on AI robotic automation is part of a trend among tech firms.

Future of work, minus people: As more companies opt for AI over employees, it makes sense that robots would be the next evolution.

  • Much like cars, robots are a one-time purchase, and future expenses are limited to maintenance and energy. Human wages, however, are an ongoing cost.
  • Robots are also not limited to working daylight hours or weekdays, giving them a 24/7 advantage over a human workforce.

Depending on initial robotic investments versus salaries, robots could pay for themselves in a short period of time, especially if one robot can do the work of multiple people.

Our take: Delivery bots could help with heavy loads and ease the burden on human drivers, but Amazon might be better served with a less human form factor, such as a platform with walking legs to carry packages. The focus on humanoids could limit functionality, and bringing the uncanny valley to consumers’ front door could be off-putting.

This content is part of EMARKETER’s subscription Briefings, where we pair daily updates with data and analysis from forecasts and research reports. Our Briefings prepare you to start your day informed, to provide critical insights in an important meeting, and to understand the context of what’s happening in your industry. Non-clients can click here to get a demo of our full platform and coverage.

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