As more residents of China become flush with disposable income, they’re likely to spend more on goods and services delivering an improved lifestyle.
Here are how some consumer trends might play out in the Middle Kingdom during the coming year:
No. 1: Alibaba’s “New Retail” Strategy
“New Retail,” the phrase coined by Alibaba to describe its tech-infused omnichannel strategy, will expand in 2018. The idea, exemplified by Alibaba’s Hema Supermarket expansion, is to make the transition between online and offline channels as seamless as possible. For example, during the Singles' Day online shopping event, Alibaba set up 1,000 smart pop-up stores outfitted with quick response (QR) barcodes, smart speakers and other IoT devices to more easily enable online purchases. The firm also rolled out an augmented reality game—similar to the smash hit Pokemon Go game—to help drive traffic to retail stores. In 2018, look for the country’s digital giants make more moves in the offline space.
No. 2: Homegrown Brands Lose Their Stigma
Some of the image issues that have plagued China’s homegrown brands may be dissipating. There are signs that Chinese consumers increasingly consider products based on issues like value, price, and quality—regardless of their country of origin. A recent McKinsey & Company study found that consumers in China overwhelmingly prefer local brands to foreign ones in the majority of product categories surveyed. Among those categories were fresh food and poultry, laundry detergent, beer, personal care items and small electronics. The categories for which foreign brands were stronger included infant milk powder, wine and some types of cosmetics.
No. 3: Retail Goes Automated
In 2017, urban consumers were treated to automated retail experiences in smart stores such as BingoBox and EasyGo, which were outfitted with technologies like facial recognition, computer vision and frictionless payment methods. In many ways, China is at the vanguard of this still-emerging trend. Alibaba recently released footage of its "car vending machine," which use a combination of a mobile app, an unmanned garage, facial recognition technology, and consumer data to automate and simplify the car shopping experience.
No. 4: Consumers Upgrade
Increased wealth among consumers meant that they are often willing to pay up for product upgrades, superior experiences and new product categories. New experience seekers have helped drive 10% annual growth in the leisure sector since 2011 according to OC&C Strategy Consultants, benefiting service providers like cruise ship companies and theme parks. But the trend can also be seen in other consumer habits. For example, there was a threefold increase in the number of craft breweries in China during 2016, according to the Economist.
No. 5: Paying Up for Premium Digital Content
More than ever, consumers in China are willing to pay for premium digital content. According to JPMorgan Chase, the number of pay subscribers on the country’s video-on-demand (VOD) services—a sector led by iQiyi, Tencent Video, and Youku Tudou—will expand from 144.0 million this year to 234.3 million by 2020. The desire among platforms to provide premium digital content has led to a fight among them for exclusive streaming rights. In one reflection of the trend, Youku recently signed licensing deals with NBCUniversial and Sony Pictures Television to provide their content libraries to Chinese consumers.