November 14, 2019

What Do Internet Users Worldwide View as the Positive Aspects of Chatbots? (% of respondents, Aug 2019)


A global survey asked consumers about the positive experiences they've had with a chatbot. Reasons cited for the positive interaction include: answering questions faster than a person, receiving accurate information, preferring anonymity, preferring not to talk on the phone and being handed off to a ... human agent at the right time.More