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November 14, 2019
What Do Internet Users Worldwide View as the Positive Aspects of Chatbots? (% of respondents, Aug 2019)
Description
A global survey asked consumers about the positive experiences they've had with a chatbot. Reasons cited for the positive interaction include: answering questions faster than a person, receiving accurate information, preferring anonymity, preferring not to talk on the phone and being handed off to a ... human agent at the right time.Chart Title
What Do Internet Users Worldwide View as the Positive Aspects of Chatbots? (% of respondents, Aug 2019)Publication Date
November 14, 2019
Sources
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