Plans & Pricing
Does My Company Subscribe?
(% of respondents)
RedPoint Global | The Harris Poll
Data is from the March 2019 The Harris Poll report titled "Addressing The Gaps In Customer Experience" commissioned by RedPoint Global. 3,002 internet users ages 18+ in Canada (n=501), the UK (n=1,001) and the US (n=1,500) were surveyed during January 7-15, 2019. Respondents had purchased an item or used a services from a physical retail store, online retail store website or app, physical bank branch, online banking websites or app, or travel/tourism website or app. The survey excluded students. In addition, 454 marketers in the same countries from various industries were surveyed during January 2-28, 2019. Marketers were employed full-time in a company with at least $500 million in annual revenues and had a job title of Chief Digital Officer, Chief Experience Officer, Chief Innovation Officer, Chief Marketing Officer, Chief Technology Officer, Executive Vice President, Senior Vice President, Vice President or Director. RedPoint Global is a marketing technology company.
What Will Be the Most Transformative Application of Innovation for Customer Service for Businesses Worldwide in the Next 5-10 Years? (% of respondents, April 2019)
What Metrics Do B2B and B2C Companies Worldwide Use to Measure ROI? (% of respondents, April 2019)
Top Channels for Customer Service in 2020 According to Customer Service Executives Worldwide (% of respondents)
Which 3 Technology Trends Will Offer the Biggest Opportunity to the Customer Service Department of Businesses Worldwide by 2020? (% of respondents, by region)
Is the Customer Experience Strategy and Execution of US B2C Decision-Makers More Informed by Big Data or Small Data? (% of respondents, May 2019)
Customer Experience 2019 (Part 2)—Personalization and Data-Driven Experiences: The Building Blocks of a Better Customer Experience (A 4-Part Series)
Customer Experience 2019 (Part 1)—Audience Segmentation and Targeting: The Building Blocks of a Better Customer Experience (A 4-Part Series)
How US Brands Can Leverage Amazon for International Expansion
How Financial Brands Create Virtual Assistants that Respect Users' Privacy
How Burrow Hopes to Stand Out in a Competitive Ecommerce Category
How To Identify Your Growth Potential With An Effective Digital Agility Model | Sponsored Content