How shopping in 2021 will differ, returns experiences, and Facebook Live Shopping

Audio by Daniel Keyes and Andrew Lipsman  |  Dec 3, 2020
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How shopping in 2021 will differ, returns experiences, and Facebook Live Shopping
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Business Insider Intelligence research analyst Daniel Keyes and eMarketer principal analyst at Insider Intelligence Andrew Lipsman discuss what shopping will look like next year: How quickly shoppers will return to stores, which brick-and-mortar stores will be left, and what the most popular payment methods will be. They then talk about consumers losing patience with Peloton, what shoppers want from returns experiences, and Facebook's new live in-app shopping feature.

Coronavirus Impact: What Would Make US Adults Most Likely/Comfortable to Return to In-Store Retail? (% of respondents, by demographic, July 2020)
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