Shipping & Delivery
Retailers across Western Europe are pioneering the use of AI to boost digital sales, and new options for delivery and returns are emerging. Yet Europe’s main markets have been slow to embrace social commerce.View this Report
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On-Time 2018 vs. 2019 Holiday Season* US Delivery Rates for Select Delivery Services (% of total and percentage point change)
Factors that Influence Where Internet Users in Brazil Will Purchase Christmas Gifts, Dec 2019 (% of respondents)
Digital Retailers* in Brazil that Offered Free vs. Paid Shipping on Black Friday** Weekend, by Shopping Day, 2019 (% of total)
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What Retail AI Looks Like in Western Europe
Jan 28, 2020
AI has been a hot topic for a while, and attitudes about the technology vary throughout Western Europe. Still, companies are adopting AI to improve business results.
Amazon Continues to Entice Consumers with Free Shipping, Even for Simple Toiletries
Jan 10, 2020
Most consumers want a product delivered the second they order it, and Amazon is betting on that behavior to drive more sales by offering free one-day shipping on Prime-eligible products. An October 2019 CivicScience survey found that a plurality of US internet users would rather order a low-cost item (less than $5) via Amazon than buy it in-store.