Airlines

Interviews

WestJet's Chatbot Is an Ongoing Project—Not a One-Time Execution

Alfredo Tan, chief digital and innovation officer at WestJet, explains how the Canadian airline created its new chatbot Juliet and early signals of success.

Alfredo Tan

Chief Digital and Innovation Officer

WestJet

Charts

There are 28 charts about 'Airlines'

Loyalty ProgramsTravelAirlinesHotels & MotelsFinancial ServicesAutomotiveRetailTelecomInsuranceConsumer Products (CPG)Food & BeverageRestaurants & DiningConsumer BehaviorPersonalizationApparel & AccessoriesHealthcare & PharmaGroceries

What Travel Perks Do Companies Allow When Booking Business Travel According to Business Travelers and Corporate Travel Decision-Makers Worldwide? (% of respondents, Aug 2019)

Interviews

WestJet's Chatbot Is an Ongoing Project—Not a One-Time Execution

Charts

Most Recent Charts

What Travel Perks Do Companies Allow When Booking Business Travel According to Business Travelers and Corporate Travel Decision-Makers Worldwide? (% of respondents, Aug 2019)

US Total Media Ad Spending, by Industry, 2018 (billions and % change vs. prior year)

What Do US Internet Users Consider Most Important Before Purchasing an Airline Ticket for Personal Travel? (% of respondents, May 2019)

What Do US Internet Users Think Is the Most Appealing Type of Personalized Content to Receive from Companies? (% of respondents, March 2019)

What Types of Companies Are US Internet Users Interested in Receiving Personalized Messages From? (% of respondents, March 2019)

More On: Airlines

What Types of Companies Are UK Internet Users Interested in Receiving Personalized Messages From? (% of respondents, March 2019)

Internet Users in Select Countries Who Are Aware of GDPR, March 2019 (% of respondents)

US Consumers Who Are Satisfied with Their Loyalty Program Membership, by Category, Feb 2019 (% of respondents)

What Types of Loyalty Programs Are US Internet Users Subscribed to? (% of respondents, by age, Nov 2018)

Travel Marketers Worldwide Who Plan to Increase Their Digital Ad Spend in 2019, by Travel Vertical, Nov 2018 (% of respondents)

Share of Travel Ad Spending in 2018 According to Travel Marketers Worldwide, by Media and Travel Category (% of total)

Travel Marketers Worldwide Who Plan to Increase Their Digital Ad Spend in 2019, by Type and Vertical, Nov 2018 (% of respondents in each group)

US Leisure Travelers Who Book Travel Through a Loyalty Program Provider, by Generation and Type, Sep 2018 (% of respondents in each group)

Where Do UK Internet Users Prefer to Shop for Select Categories? (% of respondents, June 2018)

How Do US Internet Users Typically Book Travel Arrangements? (% of respondents in each group, July 2018)

What Methods Did UK Consumers Use to Research vs. Book Flights? (% of respondents, April 2018)

What Are US Internet Users' Preferred Channels for Interacting with Airlines? (% of respondents, March 2018)

What Is the Most Important Airline Reward for US Internet Users? (% of respondents, March 2018)

What Digital Activities Would Travelers Worldwide Like to Conduct with In-Flight Internet? (% of respondents, Q4 2017)