Watch the on-demand replay of our webinar, The US Mobile Banking Benchmark, as we discuss top mobile features that customers crave, how demand for these features differs when cut by key segments, and how banks and neobanks are measuring up in meeting customer demand.

This fifth annual benchmark stacks up 23 US financial institutions against one another, evaluating their mobile app capabilities based on consumer demand for 42 emerging features.

This benchmark evaluates four US neobanks across seven categories and weights their scores according to the results from a survey of US mobile banking users. It highlights the most in-demand mobile banking features that an incumbent, fintech, or neobank can offer to attract, retain, or monetize users.

For a deeper dive into where mobile factors into consumers’ banking choices—particularly for Gen Z and millennials—check out our “US Mobile Banking Benchmark.”.

BofA’s current app tied for third place in our “US Mobile Banking Emerging Features Benchmark,” which ranks the mobile apps of the largest US FIs by customer satisfaction. What will the new app achieve? The merged app should bolster BofA's digital ecosystem and, in theory, boost digital engagement: Bringing all its services under one roof will simplify use for customers.

This second annual benchmark evaluates seven Canadian financial institutions across six feature categories and weights their scores according to the results of a survey of mobile banking users in Canada.

KEY STAT: Only 30% of US digital banking users cited having a nearby branch as a consideration when choosing a new bank, while mobile and online banking were cited by 48% and 36%, respectively, according to our 2021 US Mobile Banking Emerging Features Benchmark survey. That puts pressure on banks to reinvent the branch experience to meet consumers’ digital-centric preferences. Key Points.

The US mortgage debt balance will hit $14.412 trillion in 2022, as consumers continue to snap up homes at a pace not seen since before the Great Recession.

With more than 6 in 10 smartphone users adopting mobile peer-to-peer payments in the US across multiple apps, providers are looking to widen their addressable base, mitigate pain points, and drive engagement.

A third of US consumers said they feel overwhelmed by the number of devices and subscriptions to keep track of, per a March 2021 Deloitte survey. Many see super apps as a salve: The US interested market for super app adoption stands at 173 million people—or 67% of the population—per a December 2021 PYMNTS report.

Capital One was the most downloaded US banking app between January and April 2022, with 5.0 million net new installations. Digital-only contender Chime took the No. 2 spot, with 4.7 million, while Chase came in third, with 4.1 million net new installs.

In the US, the Office of the Comptroller of the Currency (OCC) is working on preparedness principles for US banks (with at least $100 billion in assets) to follow for managing climate-related financial risks. The Federal Reserve, meanwhile, is developing a new stress test for banks and credit unions that will take environmental factors into account.

Watch the on-demand replay of our webinar, The Bank in 2025, as we discuss 4 trends reshaping the industry and how banks can thrive in a fast-changing financial services landscape.

This third annual study ranks the 10 largest UK banks and building societies by assets according to their mobile banking capabilities and how highly consumers value their offerings. We present detailed benchmarking data on the availability of 41 mobile features, selected based on their propensity to set financial institutions apart.

US-based Mana’s perks like debit card points and special offers on subscriptions for gaming services are tailored toward its target affinity group.

KEY STAT: More than 40% of US digital banking users would trust PayPal to provide them with banking services, signaling that as Big Tech pushes into banking, it will become a viable competitor for banks. Introduction.

The majority of US consumers are shouldering loan debt, with 61.1% holding one or more loan accounts with an outstanding balance. The most common types of accounts to have an outstanding balance are mortgages (33.3%) and auto loans (31.0%).