The pandemic led to many upward revisions of our UKdigitaluser forecasts. Some changes (podcast listeners) will be permanent, while others will be temporary (digital gamers). Our social network user numbers, meanwhile, didn’t change much at all.
This report summarizes our forecasts for nine countries—the US, Canada, France, Germany, the UK, China, India, Japan, and South Korea—and offers comparative analyses of the major time spent numbers for each.
Global insurers have been rocked by large, unexpected payouts and falling revenues amid the coronavirus pandemic. Yet, P&C and life insurers in leading markets will still increase their tech spend and accelerate their digital transformations in the next several years to enhance the onlineuser experience.
Government services also took a hit: Several British government websites suffered downtime from the outage, per The Guardian. Taxpayers were unable to file their taxes online, and some users were unable to book COVID-19 tests. Even visitors to the White House website were greeted by “Error 503 service unavailable,” as a result of the outage. Network outages have a true and growing cost.