eMarketer principal retail analyst Andrew Lipsman explains why second-hand shopping is bouncing back, and gives the most important takeaways from Walmart, Macy’s and J.C. Penney’s Q2 financials. He also explains how much ratings and reviews affect a company’s revenue, which US stores are closing down the fastest and who people are most likely to trust for shopping recommendations.

The second quadrant in the upper left-hand corner contains app categories that are used frequently until a user churns. These categories include communication and social, business, sports, productivity, gaming, music, and entertainment. These apps require broad, ongoing acquisition strategies to constantly find new consumers.

In Italy, the secondhand economy generated €24 billion ($27 billion) in 2019, according to the study “Osservatorio Second Hand Economy” conducted by BVA Doxa for Subito—and there’s huge potential for growth.

On one hand will be Chase’s homegrown digital bank, which will represent the “build-it-yourself” tactic that the bank has the ability to pursue by virtue of its titanic tech budget. On the other hand, representing the “buy-a-presence” strategy, Chase will have a second foothold in Nutmeg, which already counts over 140,000 clients and £3.5 billion ($4.49 billion) under management.

Getting RealReal about Recommerce. eMarketer principal retail analyst Andrew Lipsman explains why second-hand shopping is bouncing back, and gives the most important takeaways from Walmart, Macy’s and J.C. Penney’s Q2 financials.

Of the $32.5 billion that US parents will spend on back-to-school purchases this year, $2.9 billion will go toward pandemic-related items, such as hand sanitizer and furniture for learning spaces at home. These products, along with the collective tech category, will see about a 40% spending increase, while expenditures on clothing and accessories will decline for the second year in a row.

The report said second hand is becoming “one of the fastest-growing areas of luxury,” with fully half of all luxury customers participating in the resale market. A generational breakdown on people who bought any luxury goods in the past 12 months showed plenty of older consumers buying via resale—including 38% of Gen Xers and 35% of boomers as well as 48% of millennials.

Many said they had shopped at discount stores (65.9%), warehouse club stores (44.0%) and second-hand stores (45.6%). Fewer had shopped at department stores (35.3%) or local boutiques (16.2%). Buying at any of these stores has an important advantage for Xers: They can usually take the goods home with them and needn’t pay for shipping.

That’s second only to Argentina—at 100.6%—but well ahead of the US, at 32.4%, and worldwide growth of 25.7%. Canada had more room to grow, however, due to a confluence of supply-side factors that made online shopping more expensive for consumers over the past decade.

With 5G, on the other hand, Indian operators have already spent years modernizing and upgrading their networks ahead of the curve. Meanwhile, Indian officials are communicating with foreign governments on 5G standards.

On the one hand, total spending growth slowed from its pre-pandemic pace, and two industries—automotive and travel—severely cut back on their budgets. On the other hand, several industries unexpectedly accelerated their digital investments, as the pandemic created new consumer behaviors that drove more of their business online.

Better-trained staff will be more likely to handle customer calls without having to hand off the caller to a superior, reducing the potential for added wait time and frustration, per SilverCloud.

In-call customer authentication via mobile app was the second most in-demand customer service feature in Insider Intelligence’s 2020 US Mobile Banking Competitive Edge Study—but only slightly more than a third of the 25 banks in the study supported it.

More respondents were taking a long list of actions to protect themselves from the coronavirus, including washing their hands more and avoiding social events. In the second wave of the survey, 41% of respondents said they had shifted more of their shopping from physical stores to online—up from just 13% who had done so in the first wave.

Half of Amazon’s total operating profit comes from AWS; should the division falter, the company could have less cash on hand to invest in innovations such as its planned move into department stores, investments in electric vehicle maker Rivian, expansive renewable energy projects, and other initiatives.

Second, there’s a privacy concern. If they're on one hand trying to reassure everybody … that it's safe and on the other hand, they're putting all this data into a pool that gets used and aggregated for advertisers to measure things holistically, you don't want to be one of the first providers that's opting in to that because you're going to get the backlash.”.

Second is organizational culture. Organizations that can operate beyond silos, with a culture of accountability and empowerment, and with an ability to test and learn with agility, are better positioned to win on customer experience. How does a marketer sell in the idea of improving CX, and how is that tied to digital transformation?

More respondents were taking a long list of actions to protect themselves from the coronavirus, including washing their hands more and avoiding social events. In the second wave of the research, 41% of respondents said they had shifted more of their shopping from physical stores to online—up from just 13% who had done this by March 10-11.

What does it mean when it’s less about the feel of the road for somebody who's not feeling the road anymore with their hands on the steering wheel?” The second, he added, is thinking about how to deliver the most meaningful experiences within self-driving cars. Marketers are currently assessing the market.

That’s second only to Argentina—at 100.6%—but well ahead of the US, at 32.4%, and worldwide growth of 25.7%. Canada had more room to grow, however, due to a confluence of supply-side factors that made online shopping more expensive for consumers over the past decade.

It doesn't matter if the payer pays for a digital therapy if the physician never prescribes it, because it will never get to the hands of the patient. Physicians want products that are paid by payers and that are not too disruptive to their workflow.

Currently, the iPhone is the second most popular device, representing 40.4% of users (19.7million). We increased our Android figures slightly and decreased Apple’s share compared with our Q1 2020 forecast.

They could work especially well with Clubhouse’s business-minded audience, but LinkedIn has the upper hand, since it’s been hosting sponsored events for years. For more on this, read our report, "Clubhouse and Social Audio 2021: Straight Talk About When and How Marketers Should Get Involved.".

On the one hand, total spending growth slowed from its pre-pandemic pace, and two industries—automotive and travel—severely cut back on their budgets. On the other hand, several industries unexpectedly accelerated their digital investments, as the pandemic created new consumer behaviors that drove more of their business online.