eMarketer principal retail analyst Andrew Lipsman explains why second-hand shopping is bouncing back, and gives the most important takeaways from Walmart, Macy’s and J.C. Penney’s Q2 financials. He also explains how much ratings and reviews affect a company’s revenue, which US stores are closing down the fastest and who people are most likely to trust for shopping recommendations.

In Italy, the secondhand economy generated €24 billion ($27 billion) in 2019, according to the study “Osservatorio Second Hand Economy” conducted by BVA Doxa for Subito—and there’s huge potential for growth.

On one hand will be Chase’s homegrown digital bank, which will represent the “build-it-yourself” tactic that the bank has the ability to pursue by virtue of its titanic tech budget. On the other hand, representing the “buy-a-presence” strategy, Chase will have a second foothold in Nutmeg, which already counts over 140,000 clients and £3.5 billion ($4.49 billion) under management.

The report said second hand is becoming “one of the fastest-growing areas of luxury,” with fully half of all luxury customers participating in the resale market. A generational breakdown on people who bought any luxury goods in the past 12 months showed plenty of older consumers buying via resale—including 38% of Gen Xers and 35% of boomers as well as 48% of millennials.

Getting RealReal about Recommerce. eMarketer principal retail analyst Andrew Lipsman explains why second-hand shopping is bouncing back, and gives the most important takeaways from Walmart, Macy’s and J.C. Penney’s Q2 financials.

Many said they had shopped at discount stores (65.9%), warehouse club stores (44.0%) and second-hand stores (45.6%). Fewer had shopped at department stores (35.3%) or local boutiques (16.2%). Buying at any of these stores has an important advantage for Xers: They can usually take the goods home with them and needn’t pay for shipping.

With 5G, on the other hand, Indian operators have already spent years modernizing and upgrading their networks ahead of the curve. Meanwhile, Indian officials are communicating with foreign governments on 5G standards.

Better-trained staff will be more likely to handle customer calls without having to hand off the caller to a superior, reducing the potential for added wait time and frustration, per SilverCloud.

Second, there’s a privacy concern. If they're on one hand trying to reassure everybody … that it's safe and on the other hand, they're putting all this data into a pool that gets used and aggregated for advertisers to measure things holistically, you don't want to be one of the first providers that's opting in to that because you're going to get the backlash.”.

Second is organizational culture. Organizations that can operate beyond silos, with a culture of accountability and empowerment, and with an ability to test and learn with agility, are better positioned to win on customer experience. How does a marketer sell in the idea of improving CX, and how is that tied to digital transformation?

In-call customer authentication via mobile app was the second most in-demand customer service feature in Insider Intelligence’s 2020 US Mobile Banking Competitive Edge Study—but only slightly more than a third of the 25 banks in the study supported it.

More respondents were taking a long list of actions to protect themselves from the coronavirus, including washing their hands more and avoiding social events. In the second wave of the survey, 41% of respondents said they had shifted more of their shopping from physical stores to online—up from just 13% who had done so in the first wave.

More respondents were taking a long list of actions to protect themselves from the coronavirus, including washing their hands more and avoiding social events. In the second wave of the research, 41% of respondents said they had shifted more of their shopping from physical stores to online—up from just 13% who had done this by March 10-11.

Currently, the iPhone is the second most popular device, representing 40.4% of users (19.7million). We increased our Android figures slightly and decreased Apple’s share compared with our Q1 2020 forecast.

What does it mean when it’s less about the feel of the road for somebody who's not feeling the road anymore with their hands on the steering wheel?” The second, he added, is thinking about how to deliver the most meaningful experiences within self-driving cars. Marketers are currently assessing the market.

They could work especially well with Clubhouse’s business-minded audience, but LinkedIn has the upper hand, since it’s been hosting sponsored events for years. For more on this, read our report, "Clubhouse and Social Audio 2021: Straight Talk About When and How Marketers Should Get Involved.".

Mobile video ad spending will grow at a steady clip over the next few years. New ad units and formats like rewarded ads, 6-second nonskippable ads and vertical videos growing in importance for marketers.

Bank demonstrated a return on the steady investment in the mobile app it overhauled in April 2019: It took second place, up from 11th last year.

Our second pop-up is with Verishop, an ecommerce destination. Though it’s online, we make sure that the customer ordering any of our products still gets the full Alleyoop experience. In addition to Bloomingdale’s, do you have other in-store presences? Alleyoop is in Ulta, specifically the body care products, not our beauty line.

Apparel/accessories, already Amazon’s second-largest sales category, will also be its second-fastest-growing category, at 21.4% in 2021. What’s changed:. In line with overall ecommerce trends, Amazon’s US sales growth was higher than expected in 2020 across every category. The largest upward revisions were to food/beverage, which grew 78.5% in 2020, compared with our pre-pandemic estimate of 22.7%.

This robust expansion will be off of 2020’s very low base, however, so travel will remain the lowest overall spender on mobile and the second-lowest spender on desktops/laptops, ahead of only the entertainment industry, which skews heavily toward mobile. Digital Ad Spending by Format. Search. The travel industry leans on search ad spending more than any other vertical.

Second, we’re assuming a tepid recovery in H2 because of the lingering demand-side effects of the lockdowns. Government intervention in April kept many businesses and households afloat for a few months.

“Brands have 1.5 seconds to grab consumers’ attention and need to hook them with key product benefits immediately,” said Rachel Tipograph, founder and CEO of social commerce platform MikMak. Here is Tipograph’s take on how to capture attention across product categories:.

It’s very hard to predict the second half of the year.”. At the time of this writing, further legislative action on this front looks unlikely, and our forecast assumes no additional fiscal stimulus will come this year.

Ecommerce delivery has never been able to compete with physical stores’ ability to get a specific product in the customer’s hands today, and in no other category is this need more acute than in grocery—the $1 trillion retail category that has stubbornly resisted the shift to online. That is, of course, until the coronavirus pandemic.