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    Video
     | 
    APR 19, 2021

    From product-focused creative to augmented reality tools and a proprietary delivery service, furniture seller Article is dedicated to great customer experience every step of the way. Watch Industry Voices with Duncan Blair, vice president of marketing at Article, to learn how its white-glove strategy has introduced consumers to online furniture shopping over the past year.

    Article
     | 
    SEP 23, 2020

    Amid 2020’s grim retail environment, ecommerce stands out as a bright spot. By now, the story is well known: US buyers have turned to online retailers like Amazon and Walmart in record numbers, mostly to avoid shopping in crowded places or because their local stores were closed.

    Article
     | 
    MAR 17, 2021

    Article: The cash injection from the third round of coronavirus stimulus payments should spur digital payments growth and retail recovery. Article: Klarna’s banking ambitions underscore the threat of established fintechs in the banking space. Report: The Buy Now, Pay Later Report.

    Article
     | 
    APR 21, 2021

    Article: UK consumers covet sustainable retail in 2021. Article: Do retailers have a firm understanding of their shoppers?

    Article
     | 
    OCT 29, 2020

    Earlier this month, Mucinex unveiled Sickwear, a six-piece fashion collection that aims to help consumers get through the cold and flu season in style. While it may not be the typical route for a healthcare brand, its parent company RB has been leveraging different channels, including TikTok and now social commerce, to reach consumers—particularly those who may not be aware of its direct-to-consumer (D2C) business.

    Article
     | 
    MAR 23, 2021

    Article: On-demand delivery services power up across the globe. Article: In 2021, online grocery sales will surpass $100 billion. Article: Digital restaurant marketplace sales have more than doubled in 2020.

    Article
     | 
    APR 19, 2021

    Article: Bezos’s call for automated staffing schedules to reduce injuries fails to address employee concerns. Article: Major card issuers experience volume turnaround thanks to retail spending.

    Article
     | 
    MAR 29, 2021

    Finally, it is worth noting that the click-and-collect story is not just a US story. Digital buyers in several countries were already using click and collect at rates similar to those in the US even before the pandemic, and all are seeing strong growth.

    Article
     | 
    APR 8, 2021

    Buy now, pay later (BNPL) services have emerged in recent years as more retailers, including Walmart and Macy’s, began offering consumers financing options when checking out.

    Article
     | 
    APR 11, 2021

    “Having a robust relationship with Karen Civil, not only through the Clubhouse piece of execution, but for the whole Black History Month program, was really helpful. We sent kits full of materials that were created by the Black entrepreneurs who we were trying to bring to the forefront to all the people that Karen Civil invited onto the Clubhouse stage.

    Article
     | 
    MAR 28, 2021

    For shoe retailer DSW, TikTok is a place to test, learn, and have fun. In this excerpt from our new report, "Marketing in the Short-Video Landscape," Maria Wollenburg, DSW’s manager of social media and content, shares what the company has done on the social platform and what was learned in the eight months since launching its first TikTok paid ad campaign.

    Article
     | 
    APR 12, 2021

    Ecommerce monetization opportunities for publishers are expanding. Publisher revenues from ecommerce now include commissions and fees generated from affiliate or partner marketing content, curated ecommerce marketplaces, and branded merchandise.

    Article
     | 
    APR 7, 2021

    Their experience tells the story of US click and collect last year. Not everyone on this list is a major ecommerce player, nor are they all in the top 10 for general retail (although Walmart, Target, Best Buy, and The Home Depot are). But these seven companies have been among the most successful at leveraging the 2020 spike in interest in click and collect.

    Article
     | 
    MAR 29, 2021

    The company's second ever commercial robot has the potential to reshape warehouse work, but it may also revamp labor expectations in the process.

    Article
     | 
    APR 22, 2021

    Many mobile app categories saw a boost last year as more consumers spent time with their devices during quarantines. According to our estimates for smartphone app user growth, grocery apps, food delivery apps, and health/fitness apps were the three fastest-growing categories in 2020.

    Article
     | 
    APR 18, 2021

    Traditionally, travel advertisers including online travel agencies are among the biggest search ad spenders on Google. That business tanked last year, but ecommerce-related search advertising outperformed thanks to the supercharged digital retail environment.

    Article
     | 
    APR 1, 2021

    There’s no doubt that grocery shopping habits have changed over the past year, with more consumers trying online options for the first time. This year, US online grocery sales will surpass $100 billion, to make up 12.4% of the country’s ecommerce sales.

    Article
     | 
    APR 5, 2021

    The direct-to-consumer (D2C) model has been making waves over the past few years, as a greater emphasis on owned and operated online channels has been placed. In 2020, this model became even more attractive as brands and retailers faced disrupted supply chains, delayed orders, and store closures.

    Article
     | 
    APR 23, 2021

    BNPL’s increasing popularity is pushing established giants deeper into the space while players across the map forge major retail partnerships, including moves into niche spaces like travel or professional services, as a way to build brand loyalty and break through the noise.

    Article
     | 
    APR 8, 2021

    But the online shift doesn’t mean that brick-and-mortar retail should go away anytime soon: Retail foot traffic is already climbing back up and will likely continue to recover—62% of consumers say they plan to shop in-store at least once per week this spring. This means that retailers might want to focus on both in-store and online retail in order to maximize overall sales as the pandemic phases out.

    Article
     | 
    APR 19, 2021

    The retail giant says its investment in Cruise will help it develop a “fast, low-cost, and scalable” delivery ecosystem. The pandemic placed greater emphasis on fulfillment and delivery as consumers lean into ecommerce.

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