Though still in the early stages of rollout, 5G technology could bring about positive changes to the retail industry, as retailers seek to maintain their digital transformation efforts and bring consumers safely back into stores in 2021. Retailers will use their IT investments in 5G to enhance the customer experience, both in-store and online.

Mcommerce Remains the Preferred Channel Globally. Overall retail ecommerce unexpectedly boomed in 2020, and as a result retail mcommerce will show outsize growth rates across the world as well. Every region will have ended 2020 with an mcommerce uptick well above what we forecast at the start of the pandemic.