This annual scorecard, weighted based on responses to a consumer survey, ranks the 25 largest US financial institutions by assets by their mobile banking capabilities. The report presents detailed benchmarking data on the availability of 42 mobile features, selected by analysts based on the features’ propensity to help financial institutions differentiate themselves from competitors.

This inaugural scorecard, weighted based on responses to a primary consumer survey, ranks the four largest US neobanks by user count according to their advanced mobile banking capabilities. The report presents detailed benchmarking data on the availability of 47 mobile features, selected by analysts based on the features’ propensity to help neobanks differentiate themselves from competitors. It is a companion to the 2020 US Mobile Banking Competitive Edge Report, which ranks the 25 largest US financial institutions by assets.

This inaugural study, weighted based on responses to a consumer survey, ranks the seven largest Canadian financial institutions by assets according to their mobile banking capabilities. It presents detailed benchmarking data on the availability of 42 mobile features, selected by analysts based on their propensity to set FIs apart.

Insider Intelligence’s 2020 US Mobile Banking Competitive Edge Study reveals mobile banking tools that Chase currently lacks, which it could introduce to more fully meet customer needs with its app:. The ability to cancel subscriptions from within the Chase app. This feature is both in high demand and exceedingly rare.

One way that BBVA USA—and later this year, PNC—may be able to blunt attrition is by building on its already-formidable mobile app offering: The incumbent ranks fifth out of 25 banks in Insider Intelligence’s US Mobile Banking Competitive Edge Report for 2020.

However, its mobile banking capabilities don’t clock in nearly so high compared with its competition, per Insider Intelligence’s 2020 US Mobile Banking Competitive Edge Study: TD comes in at No. 19 of the top 25 US banks.

Those features aren’t currently widespread, even among the 25 biggest US banks: Only 36% and 40% of those institutions support chatting with humans and AI assistants via mobile app, respectively, per Insider Intelligence’s 2020 US Mobile Banking Competitive Edge (MBCE) Study.

Digital banking channels are enjoying supercharged momentum as a result of the coronavirus pandemic. US consumers’ banking behavior will continue to evolve through 2024, spurring banks to satisfy customer demands in both legacy and digital channels.

Having a solid design strategy in place that exhibits a deep understanding of the customer can mitigate customer satisfaction risk and improve banks’ competitive standing. Three Key Questions This Report Will Answer:. What the benefits of having a strong UX? Which design processes and methodologies can UX teams apply? Which winning UX design strategies do leading banks employ? WHAT’S IN THIS REPORT?

The Competitive Intelligence Unit. The World Bank. Vocalink.