APR 13, 2022
Offering purchase protection, zero fraud liability, emergency assistance, and identity theft insurance can play into in-demand card features: Consumers ranked security and control as the second-most-important feature category in our 2021 US Cash-Back Credit Card Emerging Features Benchmark report.
MAY 4, 2022
This second annual benchmark evaluates seven Canadian financial institutions across six feature categories and weights their scores according to the results of a survey of mobile banking users in Canada.
OCT 6, 2021
Hospital systems and insurance companies are increasingly acquiring primary care practices. (The American Medical Association recently added private equity firms as potential practice owners in its 2020 Physician Practice Benchmark Survey.). Each key stakeholder group—hospitals, insurers, and private equity firms—has its own purpose for acquiring a primary care practice.
MAY 10, 2022
Only 30% of US digital banking users cited having a nearby branch as a consideration when choosing a new bank, while mobile and online banking were cited by 48% and 36%, respectively, according to our 2021 US Mobile Banking Emerging Features Benchmark survey.
APR 14, 2022
Between 2012 and 2021, the number of US bank and credit union branches shrunk by 16.1% to 76,964, according to Federal Deposit Insurance Corporation data. That footprint is expected to decrease further in the coming years. Banks must respond to this trend by transforming their remaining branches.
OCT 14, 2021
A lot of insurance companies—not just Medicare—are really keen on supporting groups like ours, and on supporting independent practices so they don't have to sell to the hospital, health system, or private equity firm. II: In this current environment, how challenging is it to be successful in value-based care?
MAY 31, 2022
“Nielsen will continue to anchor a lot of the linear currency because there are so many benchmarks and metrics that are tied back to having to deliver against the Nielsen number,” said Jes Santoro, senior vice president of advanced TV and video at Cadent.
DEC 14, 2021
Revolut updated its paid accounts with purchase protection and insurance benefits in June. Monese added an Essential tier in September, which comes with reduced fees for international transfers and foreign exchange conversions. Raising Fees on Unpaid Tiers.
MAR 24, 2021
The feature removes points of friction, such as entering in a debit card number or the last four digits of a Social Insurance Number. Over 15% of respondents rate this feature “extremely valuable,” the third highest in the Customer Service category. But once again, FIs don’t meet the demand: Only two of the seven support it. Click here to read the full report.
AUG 27, 2021
They are increasingly applying the same customer experience standard to social media and banking apps alike, and that benchmark is being set by their best experience. Currently, Big Tech is delivering that best experience while banks play catch-up.
APR 16, 2021
SEP 30, 2020
It also includes establishments providing healthcare services and social assistance for individuals, as well as health insurance advertising.
NOV 23, 2020
Advertisers in other industries such as insurance or entertainment can use the audiences to target folks who are in their target demographic.”. Amazon’s ad tech solutions are also popular with publishers—though Advertiser Perceptions found Amazon Publisher Services’ penetration was far below that of Google Ad Manager as of February 2020.