Top pain points for healthcare consumers include difficulty acquiring and paying cost estimates for care, per Experian. We explore how companies are investing in BNPL to meet patients’ needs.

Payments Ecosystem: Diminishing analog payment use—as well as the battle for share between entrenched electronic payment methods and emerging challengers—will intensify the battle for customer spending this year.

FAIR Health’s latest survey reveals how costs are a major driver of healthcare decision-making among older consumers. We unpack how digital solutions can bring pricing transparency to consumers’ healthcare financial experience and boost engagement.

As billing becomes increasingly digital, solutions that support payment compliance regulations like the Payment Card Industry Data Security Standard (PCI DSS), in accordance with privacy measures put in place to protect other sensitive data, will keep consumers coming back.

The CMS may repeal a long-awaited hospital price transparency rule it just enforced, much to hospitals’ liking—here’s how digital health solutions could disrupt the healthcare payments space and address this contentious issue.

More on this: Both companies focus on improving RCM in healthcare through technology like AI. For context, the RCM process involves all payments-related tasks from the start of a patient encounter through provider payment. These tasks include patient insurance eligibility, copays, claims submission and management, and billing.

New-age primary care startups are catering to today’s consumer—who wants their entire healthcare experience to be hyper-convenient and personalized—and to burned-out physicians facing unprecedented levels of pressure from the pandemic.

Why it’s worth watching: In 2021, consumers demanded their digital healthcare experience to match their retail one—and healthcare execs are finally reacting. Major online retailers like Amazon are increasingly offering consumers flexible payment options like Buy Now, Pay Later (BNPL)—and consumers want to see these sorts of payment plans in healthcare, too.