How should businesses view these global trends and events? How are behaviors and spending changing? In this report, Insider Intelligence analysts weigh in on the questions they’re being asked by both clients and the media about the shifting landscape in key areas like digital advertising, retail and ecommerce, and financial services.

Incumbent financial institutions (FIs), Big Tech firms, neobanks, and fintech companies will each feel its effects differently. Questions this reports covers:. Will Big Tech’s foray into the financial services sector affect banking and insurance? How will consumer demand for hyper-personalization reshape banking and payments experiences?

Providing virtual cards can also help incumbent banks erode what is currently a competitive advantage for neobanks: Only seven of the top 25 US banks by assets provided the capability in our 2020 “US Mobile Banking Competitive Edge Report,” compared with three of four neobanks in our 2020 “US Neobank Competitive Edge Report.”.

Neobank and Big Tech competition, rising mobile adoption, and new touchpoints like the metaverse are pushing banks to rethink their branch footprints. They must react to evolving consumer banking preferences so they can future-proof their branches.

The number of global super app features stood at a staggering 3.2 million as of October 2021, per our research. Super apps are supported by a combination of the owner’s proprietary technology and API-powered integrations with third parties, creating a marketplace of diverse offerings.

The war over tech talent remains a global phenomenon, as many chief information officers report skill shortages in the areas banks are spending the most on—like cybersecurity, big data and analytics, and technical architecture—according to data from Harvey Nash’s 2021 Digital Leadership report.

But it’s a goal that banks should take seriously: More than three quarters of banking customers worldwide expect their primary bank to provide an omnichannel experience, according to Capgemini’s “World Retail Banking Report 2021.”. To accommodate more data-intensive strategies, banks are modernizing their core banking systems technology.

The war over tech talent remains a global phenomenon, as many CIOs report skill shortages in the areas banks are spending the most on—like cybersecurity, big data and analytics, and technical architecture—according to data from Harvey Nash’s 2021 digital leadership report.

Consumer appetite for sustainability is giving ESG-minded neobanks and fintechs a competitive advantage. Some of the most formidable sustainability competitors banks face include US neobank Aspiration, which markets itself aggressively and offers a wide array of ESG-focused products and services.

The opportunity: Nubank has excelled at acquiring younger customers—and this should worry incumbents because the neobank has added a sizable group of people who have years of expected future earnings growth. The company’s success is also important because Gen Z—defined as anyone born between 1996 and 2016—makes up 30% of Brazil’s population and 35% of Mexico’s, per a BofA Global Research report.

Neobank backlash: Regulators are clamping down on fintechs and challenger banks:. Earlier this month, the International Monetary Fund (IMF) urged stronger regulation of fintechs, saying that they’re introducing systemic risks because they don’t follow the same rules as traditional financial institutions (FIs).

Although the volume and value of global M&A deals in banking has stalled, pent-up demand is building.

This report explores what’s driving UK neobanks’ growth and how incumbents can defend their share of the digital bank account holder market.

FinTech Insights is a research platform that collects data on the feature sets of over 100 financial services providers worldwide. Read about our methodology in detail. Leading US Financial Institutions in 2021. Chase came out on top due to its broad array of in-demand mobile features across key categories.

This benchmark evaluates four US neobanks across seven categories and weights their scores according to the results from a survey of US mobile banking users. It highlights the most in-demand mobile banking features that an incumbent, fintech, or neobank can offer to attract, retain, or monetize users.

In this report, we explore how digitization is reshaping the banking CMO’s role, responsibilities, and priorities through exclusive interviews with 10 banking industry CMOs in the US and Canada.

Over the past five years, neobanks have advanced on two fronts: user growth and richness of mobile functionality. But they’re still chasing profitability, launching new financial services offerings and reserving some of their most innovative features for paying customers. This second annual study stacks up the top four UK neobanks against one another, scoring their mobile app capabilities based on consumer demand for 48 emerging features.

Digital-only banks—and neobanks in particular—have emerged as potent threats to incumbents, and many disruptors that could further shake up the US banking market loom large. But incumbents can still secure digital account holders by adopting digital best practices championed by challengers.

Though the payment method's share of North American ecommerce transactions will remain in the single digits, it will nearly triple its share through 2024, per the 2021 Global Payments Report from FIS. Key Trends We’re Watching. BNPL Will Grow as Users Favor It Over Credit Cards.

Global Payments. GoDaddy. Hospitality Tech. Intuit. Kabbage. Kount. Lightyear Capital. Livemint. MagicCube. Mastercard. NCR. NFCW. Payments Dive. Paymob. PayPal. Paysafe. Piplsay. Revolut. RIS News. Samsung. Shopify. Stripe. SumUp. The Nilson Report. Toast. Venmo. Vision Labs. Waitr. The Wall Street Journal. Worldline.