Our take: This is the top priority for neobanks, in particular as they strive for profitability and proof of the viability of their business strategies. A huge majority (83%) of neobank account holders have a primary banking relationship with one of the top 20 US banks, according to data from Javelin Strategy & Research published in February 2021.

Most customers who used mobile banking apps more often during the crisis said they’ll keep their current habits or increase it, per new research—and data points to a large potential market for neobanks.

This inaugural scorecard, weighted based on responses to a primary consumer survey, ranks the four largest US neobanks by user count according to their advanced mobile banking capabilities. The report presents detailed benchmarking data on the availability of 47 mobile features, selected by analysts based on the features’ propensity to help neobanks differentiate themselves from competitors. It is a companion to the 2020 US Mobile Banking Competitive Edge Report, which ranks the 25 largest US financial institutions by assets.

WHAT’S IN THIS REPORT? This report discusses some of the top CX developments in both online and offline retail, including first-party data, AR, contactless payments, click and collect, and frictionless checkout.

Privacy is more than just a compliance concern—it’s an opportunity for differentiation. This report features four case studies that highlight how emerging technology platforms are establishing privacy and trust to gain a competitive advantage.

Creators now have more ways than ever to make a living online. This report explores how brands should approach and engage creators for partnerships in the new monetization ecosystem.

This report provides our latest forecasts for VR and AR users in the US and examines some market dynamics affecting the maturation of immersive technologies.

According to research by CDP BlueVenn and London Research, only 9% of client-side companies worldwide said they offered a seamless experience across all offline and digital touchpoints. Fewer than one-third (29%) indicated they had achieved a seamless experience across all digital touchpoints.

Search and social are still the most widely used channels for product research, and users will click into retailer or publisher sites to access more information about products they’re interested in. According to a Q3 2020 GlobalWebIndex survey of millennials ages 24 to 37 worldwide, 51% said they used search engines and 48% said they used social networks to research products or services.

5G technology is poised to transform how media, entertainment, and marketing are produced, distributed, and consumed. This report discusses five ways that next-generation wireless networks could propel industry growth.

The agency ecosystem is complex. This report explains how the pandemic affected the landscape while also reviewing long-standing challenges and opportunities that agency professionals face as they balance the needs of clients with the complexities of running their business.

In its Q4 2020 earnings report, Twitter said it closed the year with:. Worldwide: 192 million mDAUs, up by 27% YoY and up 5 million from Q3. US: 37 million mDAUs, up by 21% YoY and up 1 million from Q3. International: 155 million mDAUs, up by 28% YoY and up 3 million from Q3.

WHAT’S IN THIS REPORT? This report provides a framework for developing and executing marketing initiatives across the short-video landscape. It also features advice and examples from experienced marketers. KEY STAT: Among worldwide retailers, more than one-third said they buy ads on TikTok. A Framework for a Holistic Approach.

5G networks are operating in over 60 countries as of early 2021. This report reviews what the arrival of 5G means and focuses on some of the critical applications that will make it revolutionary.

5G will become one of the most promising technologies for facilitating healthcare’s digital transformation. This report analyzes five patient applications of 5G. It also explores forward-looking organizations embracing 5G and how healthcare organizations can follow in their footsteps.

The people we interview for our reports are asked because their expertise helps to clarify, illustrate, or elaborate upon the data and assertions in a report. If you would like to be considered for an interview for one of our reports, please fill out this form. Read Next. Sources. 5G Americas. Crunchbase. Deloitte. Global Corporate Venturing. GSMA. IHS Markit. Infosys. Light Reading.

The people we interview for our reports are asked because their expertise helps to clarify, illustrate, or elaborate upon the data and assertions in a report. If you would like to be considered for an interview for one of our reports, please fill out this form. Read Next. Sources. Activate. Arsenal.gg. CivicScience. Facebook. GlobalWebIndex. Morning Consult. The NPD Group. StreamElements.

WHAT’S IN THIS REPORT? This report analyzes how 5G will change financial services, focusing on five key applications: mobile banking, authentication and security, insurance and investments, community banking, and operations.

For our recent “Ecommerce and Retail Customer Experience 2021” report, we spoke with Sasha Siddhartha, co-founder and CTO of Thrive Market, about how the company uses first-party data to improve personalization and, in turn, drive customer loyalty.

No other channel can match the power of email marketing when it comes to return on investment (ROI), according to research from Litmus.